PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered.
Buyer Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply.
All Deliveries are nationwide. We aiming to deliver all orders within 7 to 14 days from payment date.
You will be contacted as soon as your order has been processed and ready for delivery - to confirm exact delivery date.
Delivery driver will contact you on delivery day to confirm the time slot between 8am to 8pm.
Delivery cost is calculated individually - Scotland / Wales £299 or England £199.
Please note that the delivery is limited to UK Mainland only!!!
Your order will be delivered via an long base Van with a Box trailer (curtain side)
The logistic team will offload your order. Deliveries are made Kerbside as we are not permitted to offload on driveways. Only when approved by the driver will they offload at a location closer to your property, where they deem safe. This may only be applicable if there is a suitable, accessible, hard standing ground on no incline/decline, however this is to the driver's discretion on the day.
Please ensure you are in to sign for the delivery. If any deliveries are not successful , the goods will be returned, and additional redelivery and storage charges will apply.
Once you have received the goods, we do request they are checked upon delivery and signed delivery note - if any shortage or damaged, please notify us within 24 hours. Please report any damages including clear images back to us as soon as possible via email: This email address is being protected from spambots. You need JavaScript enabled to view it.
For full delivery information - Please go to : https://modernpergola.co.uk/terms-and-conditions
